1. GENERAL DATA
Company name: YOURE WELCOME DMC , SL
Chamber of Commerce registration number: CIF B67592246
Head office: Avenida Barcelona 57 , entresuelo despacho 6. CP 08191 Rubi ( Barcelona ).
2. CONDITIONS OF PROMOTION , SALE OF SERVICES , ACTIVITIES AND PACKS
The conditions for contracting all services, activity and packages will be sent in writing and are established by the service providers and by the special conditions established as organizer and/or commissioner of Your Welcome DMC , SL.
All groups will make a deposit as a guarantee of the service, activity or pack contracted, the rest of the payment will be made as agreed in the conditions that you will have in writing by email of these services. When you book with us you agree to pay the prices and conditions quoted at the time of booking. If you do not pay the full amount within the specified time, the reservation will be automatically cancelled and we have the right to keep the deposit made in the full amount of the reservation. In this case, you will be responsible for the cancellation. If the number of participants included in the pack, service or product initially reserved is not reached, those who have confirmed their place and made the reservation may be obliged to pay the full amount of the pack in order to maintain all the services, products or packs contracted as indicated in the reservation.
4. PAYMENT METHODS
Payments and reservations will be made by bank transfer to the account number attached to the email with the conditions, you can also pay by credit card or debit card from the website.
5. CHANGES AND CANCELLATIONS
Any modification or cancellation must be communicated in writing to the email firstname.lastname@example.org more communicate it by phone to the assigned commercial manager.
Management costs , In all cases of modification, total or partial cancellation, a financial penalty will be charged as a «management fee», with a minimum penalty of 20% of the total service, activity or pack contracted .
No presentation or delay of customer ,there will be a lack of presentation if the consumer does not show up on time and at the scheduled time and does not give sufficient notice of his absence or delay. In this case he loses the right to the service and the refund of the amounts delivered and continues to be obliged to pay those that are pending payment.
If a complaint or problem arises during the service, activity or pack you should immediately call the Youre welcome DMC SL representative at the emergency contact number listed on your itinerary. If you do not call and report any problems or issues for us to resolve, we will not be held responsible for those complaints.
Any claim between the reserved and received services must be communicated in writing both to Youre Welcome DMC SL and to the entity providing the final service. For this purpose, our e-mail address email@example.com plus the telephone number of the agency’s assigned sales representative plus the corresponding complaint forms of the final service provider are available. All the services, activities or packages reserved by this agency may be subject to possible variation or changes for reasons beyond the agency’s control. In this case, the agency will try to provide the services most similar to those contracted, informing the clients as far as possible.
In case of cancellation of the service, activity or pack due to » force majeure «, the agency will return to the client the amount received to make the deposit minus the management fees.